On entering this site, you as a user are accepting our “Conditions of use” listed below and implied by law.
Your access and use of this site is deemed to constitute your acceptance of these Conditions of use, and takes effect from the date and time on which you first use this website.
You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any other user or third party.
In using this website or creating an account you are confirming that you are a consumer who is able to enter into contracts as defined by the laws of England and Wales.
This website is provided ‘as is’, without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.
We do not warrant or represent that the functions contained in the material available on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.
In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of this website or reliance on its content.
The material on this website may include the views or recommendations of third parties, which do not necessarily reflect our own views, or indicate our commitment to a particular course of action. We assume no responsibility or liability arising in respect of any such third party material.
2. Links to websites
We are not responsible for the content of any linked site.
Links on this site may lead to other websites which are not under our control. Listing and linking should not be taken as an endorsement of any kind. We accept no liability in respect of the content. We cannot guarantee that these links will work all of the time and have no control over the availability of the linked pages.
3. User security
We make every effort to check and test material at all stages of production, and we maintain reasonable website security measures. You must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malware, malicious computer code or other forms of interference which may damage your own computer system. It is always wise for you to run an up-to-date anti-virus program which checks on all material downloaded from the internet, and maintain a fully-functioning firewall.
We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
4. Website usage statistics
Information collected by us is used for internal scrutiny, and possibly for legally compulsory reporting purposes only. The information will be anonymizedd as far as possible, and should not contain information about any individual user (though IP addresses are used to process reports and are sometimes included in them). Information collected is not shared with other organisations for commercial purposes. We will pass your contact number if provided to our courier company for delivery, if you do not wish this to happen please do not include your telephone number when going through checkout. We will add your email address when provided to our mailing list to keep you updated on our opening hours, courier dispatch times, new products, information re orders and promotion of products. If you do not wish to be on our mailing list please advise by email or unsubscribe from the list.
All material featured on this website is subject to Copyright protection unless otherwise indicated. All material (including logos, images, product descriptions and banners) displayed on this website are the property of the site owner, or the relevant owner/s and may not be used without their express consent.
We accept no liability for any failure to comply with these Website Conditions of use. If any of these Website Conditions of use are held to be invalid, unenforceable or illegal for any reason, the remaining Website Conditions of use shall nevertheless continue in full force.
7. Governing law
These Website Conditions of use shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Website Conditions of use shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Your Information
We will retain your contact information on our secure database to allow us to contact you to update you on the progress of your order. We will not share your information with anyone save for our Courier Company to allow delivery of your order, our accountant for processing our accounts and if required HMRC. We will not sell or share your details with a third party save for those detailed above unless we have your express permission to do so. We will add your details to our mailing list to allow us to contact you with progress of your order, information regarding your delivery, information regarding new products, special offers and news. You can remove yourself from this list at any time by contacting us or by clicking the unsubscribe link found in emails we send to you.
Where we ship.
We currently only ship within mainland UK.
How long to ship
Usually within 2-5 working days.
our times vary depending on the time of year, Our timescales are estimates only and are not guaranteed, your products will be packed and shipped as soon as possible.
If you require your order by a set date please advise us prior to placing your order. We do not accept any responsibility for delays with your order, we can not guarantee delivery deadlines or timescales for orders being delivered and so those provided will be estimates. You will be advised as to the progress of your order and when your order is dispatched you will be provided with an estimated delivery date as provided by the courier company, we can only guarantee the courier attending once they advise us that your order is out for delivery with your local driver.
How Much Is Shipping
Shipping is calculated dependent on, but not exclusively the value of your order, the dimensions, weight, practicalities of sending your order, such as needing more than one packing box, packing materials used, time to pack your order, time to dispatch your order and courier service used.
You will be provided with this estimated charge during the order process, and on occasions we may need to contact you if unexpected charges will need to be applied, such as needing to dispatch fragile items separately at a regrettable extra charge.
The items that we sell are not mass-produced items. This means there will be natural variations in the products and these variations do not amount to a fault. Some of our products have standard packaging over their presentation packaging for example to retain freshness or attach a batch number, imperfections in this packaging is also not a fault.
If unfortunately a product arrives to you and was faulty or damaged before you took receipt of it, please notify us immediately, and then further in writing of the fault with a copy photograph showing the issue and we will do our best to resolve the problem for you. Where an item is stored incorrectly and is damaged we will not be liable.
Where an item is damaged in transit:
You must notify us of any damage to your products as a result of the delivery service within 48 hours of the parcel being received. You must notify us in writing of the damage. A photograph will be required of every damaged item (it is acceptable to have more than one product in a photograph) and also the interior and exterior of the box. The photographs MUST be provided within 7 days of notifying us of your potential claim. Failure to provide the photographs within 7 days will mean that we close your claim and you will NOT be sent replacement products or offered any other solution. Once closed a claim cannot be reopened. Until or unless we advise otherwise you must retain both the packaging (including the box) and the damaged item for either returning to ourselves or for the delivery service provider to collect or inspect the same (some courier services do insist that the products be made available for inspection should a claim be made). If the items are disposed of without our prior agreement and that of the courier service then the claim will not be permitted/valid and your claim will be closed. You must return where requested the items to us to be provided with a replacement.
Where a claim is accepted as being a fault on our part we will do our best to refund you, apply a credit or replace the item.
Do not return any items to us without first inquiring as to the method and address that we require you to use. Doing so will mean that we can not offer a full resolution.
Should any of the damaged products have been used or their individual packaging opened then they will not be eligible to be claimed for. No item will be replaced where a photograph has not been provided within the 7 day timescale.
Whenever an item is returned to us please ensure for health and hygiene reasons that products are returned to us unopened in their original packaging. We cannot accept returns of opened or used cosmetic products.
Items sent in error:
If you receive an item in error, please notify us immediately upon receipt.
Where you believe an item to be missing from your order you must report the same immediately upon the order being received. A photograph will be required, for example to ascertain if the product was originally packed in the box. All items and parcels are checked prior to dispatch and so missing items are very rare. We will aim to rectify the situation if we did not pack the missing item.
Fragrances and Designs
We use different suppliers for our products and so scents may vary from delivery to delivery. Designs are updated from time to time and we will always send you the latest design available, we will update photographs on our website of new designs. Once a design has been retired we are no longer able to supply it.
please note special orders, personalized items and bespoke orders can not be cancelled following order as they have been created purely for yourself.
Your Right to Cancel your Order and our right to cancel your order.
You are able to cancel your order for any item purchased on this website provided you confirm (in writing) your wish to cancel within a specified period of time. Your cancellation rights expire 14 days from the date you place your order or 14 days following receipt of the delivery, whichever is the later. Please note that you may not cancel personalized items, bespoke items or special order items (such as printed ribbon or custom designs) as they will have been made specifically for yourself. Cancellation of all other items is only deemed served if sent in writing, you may do this by visiting our Contact Us page.
Upon receipt of your cancellation request, we shall refund you in full as soon as possible where your products have not yet been dispatched (unless they are personalized or bespoke items as listed above), but in any event, no later than 30 days from receipt of your cancellation request, where goods have already been dispatched we shall only refund once the items are returned and received by ourselves, in order to receive a refund the items must first be returned unused, unopened, sealed, in original packaging and in dispatched condition. Please return the same within the cancellation period. The items must not be returned to us before have accepted for you to return them, and before we have confirmed to which address, and by which method you need return them.
Where items have been opened, unwrapped etc they cannot be returned for health and hygiene reasons. Items must be returned at your own expense. Return postage will not be refunded and nor will the original postage and packing costs.
Returns will not be accepted after the expiry of the 14 days, items may not be returned after that time. No item may be returned once it’s packaging has been opened.
When returning your item(s), it is important that you contact us beforehand (as stated above) so that we can ensure the parcel when it arrives is credited to your account. Any refund will be sent via the same means as it was paid for – ie to the same debit/credit card etc.
Whatever the reason for returning a product the same must be returned in an unused, unopened, sellable condition before any refund can be processed, no refund can be processed where an item has been opened, used, or sold in part due to hygiene reasons.
Items can not be returned outside of the period detailed above of 14 days. Items can not be returned when they have been opened, unwrapped or used.
Where we are unable to fulfill an order due to resources we will refund the order in full. Where we are unable to fulfill an order within specified timescales we reserve the right to refund your order. We reserve the right to cancel and refund any order in full or part at any time. Where it is not economically viable for us to fulfill your order we reserve the right to cancel and refund the order at any time.
This does not affect any statutory rights